Refund Policy

Thank you for shopping at buyfuntoy.com! We strive to provide our customers with the highest level of satisfaction. In the event that you are not completely satisfied with your purchase, we offer a comprehensive refund policy outlined below.

1. Eligibility for Refunds:

1.1. We accept refund requests only for products purchased directly from our website at www.buyfuntoy.com.

1.2. To be eligible for a refund, you must submit a refund request within180 days from the date of purchase. Beyond this period, we regret that we won’t be able to process your refund.

1.3. Refunds are applicable only for unused and unopened products in their original packaging. Products that have been used, opened, damaged, or are not in their original condition will not be eligible for a refund.

2. How to Request a Refund:

2.1. To initiate a refund request, please contact our customer support team and provide the following information when requesting a refund:

▪ Order number

▪ Email address used for placing the order

▪ Reason for the refund

2.2. Our customer support team will review your refund request and guide you through the necessary steps for processing the return.

3. Return Shipping:

3.1. If your refund request is approved, we will provide you with detailed instructions on how to return the product(s). You will be responsible for covering the shipping costs associated with returning the item(s) unless the return is due to an error on our part (e.g., incorrect or defective product).

3.2. We recommend using a trackable shipping service for returning the product(s) to ensure safe and timely delivery. We cannot guarantee that we will receive your returned item(s) and process the refund without a valid proof of return.

4. Refund Processing:

4.1. Once we receive the returned product(s), our team will inspect them to ensure they meet the eligibility criteria mentioned in section 1.3.

4.2. If the returned product(s) are deemed eligible for a refund, we will initiate the refund process. The refund will be processed using the original payment method used during the purchase. Please note that it may take some time for the refunded amount to reflect in your account, depending on your payment provider.

5. Non-Refundable Items:

For hygiene and safety reasons, we do not take returns in the following cases. We do this for the safety and care of our customers, so please select your items carefully.

▪ If you select the wrong item or color of an item, it cannot be exchanged for something different.

▪ If the item was used, it cannot be sent back.

6. Contact Us:

If you have any further questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team. We are here to assist you and provide any necessary clarification.